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Return & Refund Policy

Thank you for shopping at Heng Lee Sauce Sdn Bhd.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that you purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Heng Lee Sauce Sdn Bhd
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Heng Lee Sauce Sdn Bhd, accessible from https://www.hengleesauce.com
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights

You are entitled to cancel Your Order as long as the items purchased are not packed and seat out.

In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
  • By email: feedback@hengleesauce.com
  • By WhatsApp: 0123538245
We will reimburse You no later than 7 working days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 3 days.
  • The Goods are in the original packaging.
  • The Goods isn't used for more than 50ml
  • The Goods must be purchased form the website; www.hengleesauce.com
The following Goods cannot be returned:
  • Goods had been opened and used more than 50ml.
  • Free gift items.
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded.

Unfortunately, free gift cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

683-N, Mount Erskine Road,
Hong Seng Estate,
10470 Penang,
Malaysia.


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanging Goods

We gladly accept for exchange, mail out your item or return your item within 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Customers can exchange the product with a new one by contacting us
  • By email: feedback@hengleesauce.com
  • By WhatsApp: 0123538245
 
Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
  • By email: feedback@hengleesauce.com
  • By WhatsApp: 0123538245